You can purchase our products both online and offline. Head to our e-commerce platforms on Shopee and Tokopedia, or shop directly on our web shop.

If you want to visit our offline stores in Indonesia, check out our shop in Palangkaraya, Central Kalimantan or visit our flagship store in Ubud, Bali.

You can visit our store in Palangkaraya, our outlet at Tjilik Riwut Airport in Central Kalimantan, or our flagship store in Ubud, Bali.

Or you can visit our partner stores;

Bali:
• Mana Earthly Paradise, Ubud
• HiSugars, Batu Belig
• Sarasvati Concept Store, Padma Resort, Legian

Jakarta:
• Dia.Lo.Gue, Kemang
• Fredhelligh

Brunei Darussalam
Available by appointment, email to HANDEP at hello@hello@handep.co.co

Japan
• Love & Sense

We use the following service providers for shipping across Indonesia;

• JNE
• TIKI
• JNT

For worldwide shipping, we currently use the following services;
• DHL
• FEDEX
• Kantor Pos (Post Office) Indonesia

Shipping cost will vary depending on distance. For an estimate of how much it will cost to ship to your location, please visit the websites of the shipping services to check the fare.

PLEASE NOTE: HANDEP does not cover any tax incurred from the purchase.

Even though we believe in the durability of our products; errors or mistakes do happen. If you find any damages on our products within 30 days after your purchase, please contact us! You can visit our HANDEP-owned stores directly, or contact us via email on hello@handep.co

Let us know the defects you found, send us the photos of the damage, and attach your purchase receipt. We will give you two options:

• You can send us the product for us to be repaired, and we will cover the delivery cost.
• You can ask for a refund, but we will still need you to send us the defect products - don’t worry, we will cover the delivery cost.

For accidental damage on your part, you can send the items to us for repair, but you will need to cover the delivery cost.

PLEASE NOTE: Unfortunately, if it’s a case of changing your mind post-purchase, we are currently unable to assist you.

Our eco-fashion products are made of 80% rattan, which is a natural and sustainable natural fiber, with 20% additional materials such as fabric, leather, and faux leather for the finishing touches.

You can learn more about our materials, our process, and why we’re confident in our sustainable and ethical practices by reading more on our blog.

Yes, our rattan is handwoven using centuries-old traditional Dayak weaving methods by our incredible artisans in our partner villages. This allows us to offer sustainable and ethical crafts that are distinctive and unique.

The finishing touches on pieces where material is combined, are also handmade by other partner artisans who are experts in their fields.

You can learn more about how your favorite HANDEP pieces are made on our blog.

We work within the framework and guidelines of the fair-trade principle;

(1) We take 20-30% profit from every product, and we make sure that our hardworking artisans are rewarded fairly;

(2) We share a significant proportion of our profit to our partner weavers and farmers in the forms of capacity building and village infrastructure development.

You can read more about our partnership with our artisans on the People section of our About Us.

We are doing our very best to make sure that we are not just greenwashing. While we do not currently have external certification to validate our work, we self-regulate our operations to ensure compliance with sustainability principles:

(1) The use of eco-friendly materials; 80% of the material we use is rattan; a biodegradable material that is sustainably grown in the tropical rainforests. We also use natural dyes for any coloring you see on our products;

(2) Supply chain transparency and traceability; the weavers and farmers source all the rattan sustainably from forests or gardens. We know exactly where they are sourced from and we know who makes what;
(3) Eco-friendly production process; our processes are mostly handmade, using traditional tools that require no fossil fuel at all;

(4) We are free of child labour;

As we aim to be radically transparent in our operations, check out our annual Impact Report posted in the About Us section, and our article on our ongoing One Purchase, One Tree project.

Absolutely! We’re always on the lookout for opportunities to connect with other like minded businesses and individuals.

Whether you’re looking to become a wholesaler, have space to offer for consignment, or you’re interested in collaborating with us to create something new, you can drop us an email at hello@handep.co

In a nutshell, Kawan HANDEP is a curated collective of sustainable and ethical brands that are currently available at the HANDEP flagship store in Ubud, Bali.

You can read more about Kawan HANDEP on our blog, or you can email us at hello@handep.co to get further details on how you can join our community!